Service Desk Ultimate (13.0)
A professional, highly customizable, semi-automatic service desk system for the most demanding customers.
Service Desk Ultimate provides processing of both incident and service requests with additional options for automation using automated actions, automated routes and custom assignments.
Automated routes allows to set up triggers to automatically move requests by the route if certain conditions are met. Automated actions can do automatic assignments, subscription, create subrequest or perform custom programmed server action. These advanced addons can greatly automate and optimize processing of requests.
This template also adds ability to create custom assignment policies, provides parent / child relationship to requests (create subrequests), integration with project tasks, ability to link requests to documents and between each other, ability to reopen closed requests with a new type of request, teams, etc.
You are free to install additional Bureaucrat modules or other Odoo apps.