service desk ultimate

service desk ultimate

A professional, highly customizable, semi-automatic service desk system for the most demanding customers.

Service Desk Ultimate provides processing of both incident and service requests with aditional options for automation using automated actions, automated routes and custom assignments.

Automated routes allows to set up triggers to automatically move requests by the route if certain conditions are met. Automated actions can do automatic assignments, subscription, create subrequest or perform custom programmed server action. These advanced addons can greatly automate and optimize processing of requests.

This template also adds ability to create custom assignment policies, provides parent / child relationship to requests (create subrequests), integration with project tasks, ability to link requests to documents and between each other, ability to reopen closed requests with a new type of request, teams, etc.

You are free to install additional Bureaucrat modules or other Odoo apps.

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main features

service management

CUSTOM REQUESTS TYPES / CATEGORIES

CONFIGURABLE STAGES AND DYNAMIC ROUTES FOR EVERY TYPE OF REQUESt

KINDS OF REQUEST

REQUEST PRIORITY

CUSTOM SEQUENCES FOR GENERATING REQUEST NAMES

ATTACHMENT OF DOCUMENTS, IMAGES

LOGGING REQUESTS

SERVICE LEVEL AGREEMENT + LOG

AUTOMATED ROUTES

AUTO-ONLY ROUTES

AUTOMATED ACTIONS

CONDITIONAL ACTIONS

Custom Assignment Policies

Custom Assignments in Requests

INTEGRATION WITH PROJECT TASKS

SUBREQUESTS

AUTOMATIC SUBREQUESTS CREATION

TAG MANAGEMENT

LINKS WITH DOCUMENTS

LINKS BETWEEN REQUESTS

REOPEN REQUESTS WITH A NEW TYPE

CUSTOM FIELDS (STRING)

REQUEST CREATION USING INCOMING EMAILS

PLANNING ACTIVITIES

INTERNAL CHATTER

Teams