Bureaucrat is a project for service companies that provides Incident Management Process according to the ITIL v3 standart.
We developed and offer you tools that support a set of ITSM processes.
The following ITIL processes are implemented in the Bureaucrat
service level management
Our platform is customizable and supports following features
(en + ua out of box)
service level agreements
beta (as resources)
use services in requests
use resources in requests
RESOURCEs organization by ROLES