Bureaucrat ITSM

Bureaucrat ITSM

Bureaucrat

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bureaucrat itsm

incident management

Bureaucrat is a project for service companies that provides Incident Management Process according to the ITIL v3 standart.

We developed and offer you tools that support a set of ITSM processes.



The following ITIL processes are implemented in the Bureaucrat


incident management

 

Service catalog

 

service level management

 

service desk

 

request fulfillment

 

access management




Our platform is customizable and supports following features

 

subrequests

 


approvements

as subrequest


related requests 

 


Multilingual 

(en + ua out of box)


assignment policies

 


service level agreements

 


automatic routes

 


 



CUSTOM FIELDS

(string only)


ASSET MANAGEMENT

beta (as resources)


request PRIORITY

 


TAGS

 


SERVICES

use services in requests


resources

use resources in requests 


RESOURCEs organization by ROLES

 

Read our documentation for more info.