Bureaucrat ITSM
Bureaucrat
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Bureaucrat ITSM
Incident Management
Bureaucrat is a solution for service companies that provides Incident Management Process according to the ITIL v3 standart. It implements ITIL processes that allows to increase speed and effectiveness of IT service, reduce the number of incidents and prevent them in the future, enables employees to be more productive, to know what services are available and how to use them, enforce compliance with regulations.
The following ITIL processes are implemented in the Bureaucrat
Incident Management
Service Catalog
Service Level Management
Service Desk
Request Fulfillment
Access Management
Our platform is highly customizable and supports the following features
Subrequests
Approvements
as subrequest
Related Requests
Related Documents
Multilingual
(en + ua out of box)
Assignment Policies
Service Level Agreements
Custom Fields
(string only)
Asset Management
beta (as resources)
Request Priority
Tag Management
Services
use services in requests
Resources
use resources in requests
Resource Organization by Roles
Automated Actions
Automated Routes
(+ auto-only routes)
Reopen Requests
Request Creation Using Incoming Mail
Request Creation by API
Custom Conditions for Automation
Security Restrictions
For more info, read our documentation.