Bureaucrat ITSM

Bureaucrat ITSM

Bureaucrat

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Bureaucrat ITSM

Incident Management

Bureaucrat is a solution for service companies that provides Incident Management Process according to the ITIL v3 standart. It implements ITIL processes that allows to increase speed and effectiveness of IT service, reduce the number of incidents and prevent them in the future, enables employees to be more productive, to know what services are available and how to use them, enforce compliance with regulations.


The following ITIL processes are implemented in the Bureaucrat


Incident Management

 

Service Catalog

 

Service Level Management

 

Service Desk

 

Request Fulfillment

 

Access Management




Our platform is highly customizable and supports the following features

Subrequests

 


Approvements

as subrequest


Related Requests 

 


Related Documents

 


Multilingual 

(en + ua out of box)


Assignment Policies

 


Service Level Agreements

 


Custom Fields

(string only)


Asset Management

beta (as resources)


Request Priority

 


Tag Management

 


Services

use services in requests


Resources

use resources in requests 


Resource Organization by Roles

 

Automated Actions



Automated Routes

(+ auto-only routes)


Reopen Requests

 


Request Creation Using Incoming Mail


Request Creation by API



Custom Conditions for Automation


Security Restrictions

 


For more info, read our documentation.